Legal information

Terms & Conditions

These terms govern access to and purchases made through the Savexa Healthcare website.

Last updated: 28 July 2026

1. About this website

This website provides information about pharmaceutical, healthcare and wellness products and enables eligible products to be purchased online or submitted for enquiry. Product information is for general reference and does not replace advice from a qualified healthcare professional.

2. Eligibility and account responsibility

You must provide accurate, current information when creating an account, placing an order or submitting an enquiry. You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

3. Product information and availability

We take reasonable care to display accurate product names, pack images, prices and availability. Packaging may change and final availability is confirmed during order processing. Prescription products may require a valid prescription and verification before fulfilment.

4. Orders and acceptance

An order confirmation acknowledges receipt of your request; it does not guarantee acceptance. We may decline or cancel an order where stock is unavailable, information is incomplete, payment fails, delivery is not serviceable, regulatory requirements are not met, or an obvious pricing error has occurred.

5. Pricing and payments

Prices are displayed in Indian Rupees unless stated otherwise. Applicable taxes, shipping charges and available payment methods are shown during checkout. Payments are processed through authorised payment providers; we do not store complete card credentials.

6. Delivery

Delivery estimates are indicative and may vary due to serviceability, carrier operations, verification requirements or events outside reasonable control. Risk and responsibility transfer in accordance with applicable law when the order is delivered.

7. Cancellations, returns and refunds

Cancellations, returns and refunds are governed by our Return & Refund Policy. Certain healthcare and pharmaceutical products cannot be returned after delivery for safety, hygiene or regulatory reasons, except where required by applicable law.

8. Acceptable use

You must not misuse the website, attempt unauthorised access, introduce malicious code, scrape protected information, interfere with service operation, or use content in violation of intellectual-property or other legal rights.

9. Intellectual property

Website design, text, graphics, branding and original content are owned by or licensed to Savexa Healthcare. No rights are granted except the limited right to use the website for lawful personal or business purchasing and enquiry purposes.

10. Limitation and governing law

Nothing in these terms excludes rights or liabilities that cannot legally be excluded. To the maximum extent permitted by law, liability is limited to direct loss reasonably connected with the relevant order or service. These terms are governed by applicable laws of India, subject to competent courts and mandatory consumer protections.

11. Contact

For questions about these terms, orders or website use, contact us through the website’s Contact section.